No refunds - Exchange or store credit only

 We do not accept any of the following items as returns:

 If there is a manufacturers defect the item must be returned for an exchange only within 30 days (if passed 30 days please contact the manufacture directly - if you need their information please feel free to contact us)

NO EXCEPTIONS!!! 

All returns are for store credit (good for 1 year) or exchange.

All items must be returned/exchanged within 30 days, with original receipt, packaging/tags and be free of damage 

ALL SALE ITEMS ARE FINAL SALES

When returning item for exchange please include in package a money order or credit card information for approiate shipping back to you.

If item is being sent back for manufacturing defects within 30 days you will only be responsible for shipping costs to us. 

This document explains Swimming Matters policies for the collection, use and disclosure of our customers’ personal information.

Swimming Matters values its customers and respects their privacy. We collect customer information in an effort to improve our customers’ shopping experience and to communicate with them about our products, services and promotions. The personal information we collect in order to do this is name, shipping information, phone number and credit card information. Swimming Matters recognizes that it must maintain and use customer information responsibly. This information is obtained from the customer by various methods including telephone, secure website, fax and mail. 

Swimming Matters uses this information for the distribution of products to our customers including customer service, communications and eflyers (if you sign up for it).

Swimming Matters does not sell, transfer or disclose personal information to third parties except as disclosed in this policy. Swimming Matters will provide information to other parties involved in production of mailing catalogues, credit card companies and other parties to the extent required to service customers or as required by law.

A cookie is a small amount of data that may be written onto your hard drive when you visit a website. It identifies you as a previous visitor of the site and is most often used to personalize settings and preferences. We use cookies to allow you to shop via our website. You can refuse cookies by turning them off in your browser. However, if you turn cookies off, your order will not be processed through our website. 

For more information on PIPEDA (Personal Information Protection and Electronic Documents Act, 2000 of Canada) contact Danielle Chernhoski at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it For general inquires call 204.489.1429 or 877.480.1429